Política de reembolso
Thank you for shopping with us! We strive to provide you with the best products and services. Please read our return policy carefully to understand our practices regarding returns and exchanges.
Returns and Exchanges
We do not accept returns or exchanges unless the items you purchased are damaged or defective. If you receive a damaged or defective item, please contact us immediately for assistance.
Damaged or Defective Items
If you believe you have received a damaged or defective item, please follow these steps:
- Contact Us: Reach out to hello@shoppressreset.com within 7 days of receiving the item.
- Provide Information: Include your order number, details about the issue, and, if possible, photographic evidence of the damage or defect.
- Return Authorization: We will review your request and, if approved, provide you with a return authorization and instructions on how to return the item.
Returns Process
Once your return is authorized, please follow these steps (physical items only):
- Package the Item: Carefully repack the item in its original packaging, if possible, or in a way that ensures it will not be damaged during shipping.
- Shipping: Ship the item to the address provided by our team. You will be responsible for the cost of shipping the item back to us unless the return is due to our error.
- Inspection and Refund: Upon receipt of the item, we will inspect it to confirm the damage or defect. If the item is found to be damaged or defective, we will issue a refund to your original payment method or send a replacement item, based on your preference.
Exceptions
- Items must be returned in their original condition and packaging.
- We reserve the right to deny a refund or replacement if the item shows signs of use or damage not related to a manufacturing defect.
Contact Us
If you have any questions or concerns about our return policy, please contact us at hello@shoppressreset.com.
Thank you for your understanding and cooperation.